I think that those are the things that we'll see come to the market over the next several years.Ĭhris: Heading into 2020, we see really a continuation of some very positive trends that we've seen for the last few years. You might be halfway around the world and the ability to be able to access that. As we think about things like blockchain technology, the ability to be able to take your medical records with you wherever you go. For example, in oncology, where you can gather information in a short period of time, make that diagnosis from a clinical perspective and really get the patient on the right treatment protocol. They'll look it up, they'll say, "Is there a clinic near me "to be able to get the services that I want?"Īs we think about the future of technology, we think about things like artificial intelligence. So, we think about them getting most of their information from a handheld device. Millennials and Generation X'ers, most of them don't have a primary care doctor today. Three, it's through data analytics where you're sharing that back with the member. It's two, things like Telehealth and Telemedicine reaching that patient where they want to be reached.
It's one, making it easier, for example, to check into the physician’s office. So, you're really, as a consumer, thinking about how do I want to spend those dollars? Where am I going to get the best outcome for the lowest cost? When we think about companies using technology to really enhance the consumer experience, it's really across the board. Today, your out-of-pocket costs on average are north of $2,000. And so, as we think about the disruptions that are happening in the marketplace, we think that drug retails have the opportunity to utilize that footprint that they have today to provide more services. The consumer wants their services where they want them, when they want them, at the lowest price. Lisa: The consumer's the biggest disruptor in healthcare.
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